Due to recent updates on Shopify, we are transitioning to Shopify's app embed. Please make sure that Visually is enabled on your theme for a seamless experience.
Step 1
Navigate to the "Themes" section in your Shopify store account and click on the "Customize" button, as demonstrated in the screenshot:
![](https://help.visually.io/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio89511669830472a2a4cdc9a3e2330c054WhatsApp%2BImage%2B2023-11-21%2Bat%2B20.51.31.jpeg)
Step 2
Choose the third option, named "App Embed," from the menu on the left side of the screen.
![](https://help.visually.io/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio8951258615a2a1dfd9812922a33b1eebcWhatsApp%2BImage%2B2023-11-21%2Bat%2B20.51.51%2B(1).jpeg)
Step 3
Enable "visually.sdk" app.
![](https://help.visually.io/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio895141597b23cf9d06907edeca28dfa31WhatsApp%2BImage%2B2023-11-27%2Bat%2B17.24.18.jpeg)
Step 4
Click "Save" in the top right corner of the screen.
![](https://help.visually.io/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio895148683e6855e8f2d6f4ceb03e7167cWhatsApp%2BImage%2B2023-11-27%2Bat%2B17.25.11.jpeg)
Tip: When you update your theme, please ensure that Visually is enabled for smooth operation.