Shipping Testing
Shipping Testing allows you to experiment with different shipping configurations, such as:
- Free shipping thresholds
- Shipping rates
- Shipping method names
Eligibility
Shipping Testing is available for Shopify Plus merchants who meet one of the following requirements:
- Merchants with more than 7,500 orders on the Pro or Scale plan
- Merchants with 600+ orders on the Scale plan
Note: Shipping plans are managed directly within Shopify. Third-party shipping applications and discount tools are not currently supported. For merchants with unique shipping configurations, please contact your Customer Success Manager to review feasibility before proceeding.
Requirements Before Launch
To configure a Shipping Plan Test, access to the following Shopify sections is required:
- Shipping & Delivery Settings
- Products
In addition, all customer-facing shipping messages that reference the shipping offer being tested should be identified. Our team will implement updates to the messaging as part of the test setup.
Common locations include:
- Promotional bars
- Shipping Details on PDP pages
- FAQ pages
- Cart shipping progress bars
For QA purposes, depending on your audience targeting configuration, it may be necessary to review these areas using a VPN to ensure the correct experience is being served and to confirm that all required updates are displaying correctly before launch.
Checkout Considerations
If existing shipping-related messaging exists within checkout outside of the shipping options, it must be manually removed or updated by the merchant for the duration of the test. For further questions on this, please reach out to your Customer Success Manager or our support team.
Pausing or Ending a Test
To safely conclude a Shipping Plan Test:
- A Clean variant will be included in the Shipping Test experience that mirrors the default experience.
- Allocate 100% of traffic to the Clean variant.
- Allow the Clean variant to run for approximately one week.
The Clean variant helps clear any shipping rates that may have been applied to existing carts during the test. For example, a visitor may have added items to their cart and received the test shipping rate without completing checkout. Running the Clean variant ensures that those visitors receive the standard shipping experience when they return.
We recommend keeping the Clean variant active for at least one week to help ensure that test shipping rates are fully removed from existing carts and that no residual test data remains.