Troubleshooting & FAQs
Discover the solutions to our frequently asked questions.
Troubleshooting
- Why Aren't My Experiences Loading or Tracking?
- Ahoy Sailor - 429 error
- Ahoy Sailor - 403 Error
- Ahoy Sailor - "Page Couldn't Be Loaded Due to an Unexpected Error" Message
- Ahoy Sailor - "URL Redirect Rule Does Not Align With Your Targeted Experience" Message
- Missing Visually Theme Snippet Error
- Temporarily Disable Visually.io
- Why do I see "LOOMI" in my site code?
- Visually.io Editor Cloudflare Signed agent
Questions
- Can I Save and Reuse a Widget's Design?
- Are Visually Widgets ADA Compliant?
- Why Redirect URLs May Include Long Tracking Parameters
- What are Visually SDK Toggles in My Theme Settings?
- What Happens to Experiences When You Change Shopify Themes?
- Why can't I see the breakdown of source traffic in the reports?
- Why is my experience not showing up?
- Why is the timer widget not showing on the live website?
- What themes are supported by Visually?
- Can I Use Visually with a Draft Checkout?
- Which channels is Visually taking into account?
- Why is my experience showing up only on desktop or mobile?
- Will Visually.io impact my site speed?
- Why doesn't the editor show the latest version of my store?
- Can I create one experience for both mobile and desktop?
- What impact will updating the theme have on my experiences?
- How to Use Visually With Shopify Markets
- How to Filter Experience Results by Country
- How Product Out of Stock Targeting Works With Multiple Inventory Locations
- How to A/B Test Rebuy Smart Cart Against Shopify’s Native Cart
- How New Visitor Targeting Works Across Sessions
- How to Run an Experience on a Shopify Draft Theme
- Can I Use Inventory From a Specific Warehouse?
- Shipping Protection Testing
How-to
- How to Prevent a Visually Experience from Loading in the Shopify Theme Editor
- How to Show Shopify’s Theme Preview Bar
- Prepare Experiences for Draft Themes
- Setting up an A/A test
- How to preview 2 Post-Purchase offers via the editor
- How to preview the original variation of an experience?
- How to enable checkout extensibility on Visually
- How to upload a video link to Visually?
- Applying Changes to Both Mobile and Desktop Devices