Troubleshooting & FAQs

Discover the solutions to our frequently asked questions.

• When will I be able to see data from my experience?
• Why is my catalog not updated?
• How to preview the original variation of an experience?
• Why doesn't the editor show the latest version of my store?
• How to uninstall Visually
• Why is my experience not showing up?
• How to upload a video link to Visually?
• Why does the CTR show 0%?
• Why is the timer widget not showing on the live website?
• Will launching multiple targeted experiences for specific pages affect each other?
• What themes are supported by Visually?
• Why is my experience showing up only on desktop or mobile?
• Will Visually.io impact my site speed?
• How to Manually Remove Visually Code
• How to change the primary metric of experience
• How to enable checkout extensibility on Visually
• What impact will updating the theme have on my experiences?
• Which channels is Visually taking into account?
• How to preview 2 Post-Purchase offers via the editor
• Can I Use Visually with a Draft Checkout?
• Cart Attributes