What are cart attributes?
These are added to improve the orders to session/user attribution and reporting. They are added in the order notes section of your orders. This helps us keep track of the transactions that were generated from your experiences.
It is important to understand that they these are not displayed to customers.
“I want to remove the Cart Attributes for my Store”
Kindly understand that these cart properties improve the accuracy of order-to-session and user attribution and removing them can cause discrepancies in collected metrics particularly Checkout tracking.
Issues caused by removing cart attributes include:
- Discrepancies in metrics related to checkout
- Checkout previews will not work
- Subscription items targeting and checkout cart targeting will not work
- Order attribution will miss some orders (mainly for Headless stores)
If you wish to proceed and remove them, this can be done by reaching out to our Support team.
Once removed, future orders will no longer have the Cart Attributes. Old orders cannot have these Cart Attributes removed.
Reference
Third party shipping providers will have access to these cart attributes. It's important to instruct any third party Shipping providers not to add the cart attributes to their printing.
Why am I still seeing Cart Attributes after uninstalling Visually?
Even after uninstalling Visually, you may still notice Visually cart attributes on some new orders. This does not mean that Visually is still active or modifying your store.
Once Visually is uninstalled, it no longer runs any code, tracks data, or interacts with your store in any way.
The reason these attributes can still appear is that Shopify preserves cart data across sessions. If a customer started their cart while Visually was still installed but completed checkout after the app was removed, the cart attributes that were already saved with that cart will still be included on the final order.
Only these existing carts may contain Visually cart attributes. Any new carts created after Visually has been uninstalled will not include Visually cart attributes.
This behavior is controlled by Shopify's cart persistence and is not the result of any ongoing activity from Visually.
Got questions?
Email us at support@visually.io or reach out on chat for help with setup or troubleshooting.