Troubleshooting & FAQs
Discover the solutions to our frequently asked questions.
- Ahoy Sailor - How do I resolve?
- When will I be able to see data from my experience?
- How to preview the original variation of an experience?
- Why doesn't the editor show the latest version of my store?
- Why is my experience not showing up?
- How to upload a video link to Visually?
- Why does the CTR show 0%?
- Why is the timer widget not showing on the live website?
- Will launching multiple targeted experiences for specific pages affect each other?
- What themes are supported by Visually?
- Why is my experience showing up only on desktop or mobile?
- Will Visually.io impact my site speed?
- How to Manually Remove Visually Code
- How to change the primary metric of experience
- How to enable checkout extensibility on Visually
- Which channels is Visually taking into account?
- How to preview 2 Post-Purchase offers via the editor
- Can I Use Visually with a Draft Checkout?
- Cart Attributes
- Can I create one experience for both mobile and desktop?
- What impact will updating the theme have on my experiences?
- Prepare Experiences for Draft Themes