Troubleshooting & FAQs
Discover the solutions to our frequently asked questions.
Troubleshooting
Questions
- Why Redirect URLs May Include Long Tracking Parameters
- What are Visually SDK Toggles in My Theme Settings?
- What Happens to Experiences When You Change Shopify Themes?
- Ahoy Sailor - How do I resolve?
- Why can't I see the breakdown of source traffic in the reports?
- Why is my experience not showing up?
- Why is the timer widget not showing on the live website?
- What themes are supported by Visually?
- Can I Use Visually with a Draft Checkout?
- Which channels is Visually taking into account?
- Why is my experience showing up only on desktop or mobile?
- Will Visually.io impact my site speed?
- Why doesn't the editor show the latest version of my store?
- Can I create one experience for both mobile and desktop?
- What impact will updating the theme have on my experiences?
- Shipping Protection Testing
How-to
- Prepare Experiences for Draft Themes
- Setting up an A/A test
- How to preview 2 Post-Purchase offers via the editor
- How to preview the original variation of an experience?
- How to enable checkout extensibility on Visually
- How to upload a video link to Visually?
- Applying Changes to Both Mobile and Desktop Devices