Skip to content
  • There are no suggestions because the search field is empty.

What is Visually's official SLA?

Uptime/Availability: 99.5% Yearly Uptime

Response Time:

  • Critical issues: Typically within 1 hour.
  • High-priority issues: Typically within 4 hours.
  • Medium-priority issues: Typically within 8-24 hours.
  • Low-priority issues: Typically within 48 hours.

Resolution Time:

  • Critical issues: Typically within 24 hours.
  • High-priority issues: Typically within 48 hours.
  • Medium-priority issues: Typically within 3-5 business days.
  • Low-priority issues: Typically within 10 business days.

Maintenance and Updates:

  • Scheduled maintenance: Typically outside of peak hours with prior notice.
  • Emergency maintenance: Typically communicated as soon as possible.

Our status page can is updated in real time and can be accessed from: https://status.visually.io/